At this time, we do not support exchanges.
What is Katana Couture's Return Policy?
We accept returns on most* regular-priced merchandise within seven (7) days. If you wish to make a return, please send an email with your order number to customer firstname.lastname@example.org and request a return authorization form within this time period. Original shipping costs are non-refundable and customer is responsible for return shipping. All returns are subject to a 10% restocking fee unless otherwised specified. Any request received after seven (7) days will be denied.
To be eligible for a refund, the item(s) must be returned in unworn/unused condition with all original tags attached and must be accompanied by a Return Authorization form (RA).
*All "Sale", "Clearance", or "Discounted" items are final sale and are not eligible for return or store credit.
*All bralettes, bodysuits, swimwear, pantyhose, and jewelry are final sale and are not eligible for return or store credit.
*All jewelry and accessories are final sale and are not eligible for return or store credit.
*All seasonal items (Holiday, etc) are final sale and are not eligible for return or store credit.
Where do I ship my return?
If you need to make a return, please contact us at customer email@example.com and request a return authorization form. Make sure to include your order ID in your email. We will then issue you directions on returning the item(s) to us. Please do not send in your return before we have approved it and issued you a Return Authorization, as this may delay your refund.
If you are shipping a return valued over $50, we strongly recommend purchasing a tracking number and suggest you purchase shipping insurance. We are not responsible for lost packages.
When can I expect my refund?
Please allow five (5) to ten (10) business days from the confirmed receipt of your return for us to process your return and issue you a refund. Your wait time may be slightly more or less depending on the original form of payment used (some banks take longer to "post" the return credit to your account after we have sent the refund). If you have not received your refund within ten (10) business days, please contact Customer Service (firstname.lastname@example.org) so we may further assist you.
What if I receive an incorrect/ damaged item?
In the event you receive an incorrect or damaged* item, email us within three (3) days or 72 hours of receiving your purchase and let us know of the issue. Please include your order number in this correspondence. Depending on the problem, we may request additional information or pictures. If your request has been approved (typically 1-2 business days), we will send you a pre-paid return label. Any claims for incorrect item(s) or damage made after the third (3rd) day but before the seventh (7th) day after confirmed receipt will be subject to a 10% restocking fee. Any claim made after the seventh (7th) day after confirmed receipt will not be eligible for a refund.
* Please note, if your item appears to have been damaged in transit (i.e., due to possible damage or mishandling by mail courier or shipping service), we will assist you in receiving a refund from the courier as we are not responsible for damage incurred during transit (we purchase shipping insurance on all items, however, and will be more than happy to assist you in filing a claim, or in some instances may issue you a refund and subsequently file a claim on your behalf). To do this, we will require pictures of the unopened, originally-sealed parcel or box as well as pictures of the damaged item(s) inside. Again, please contact Customer Service so we may further assist you.
We Reserve the Right to Refuse a Refund If:
- Item has been worn or used
- Item has been damaged
- Item comes without any/all original tags attached
- Product returned is incomplete